cPanel Server Service Package

This comprehensive cPanel server service can be provided for most Linux (not FreeBSD) platforms running cPanel (see note). We will perform the installation, configuration and testing of each component of the service. We do not use scripts to perform this work (as some providers do) but perform each task by hand to ensure it is correctly installed and configured to your servers requirements.

The aim of this work is to help:

• Secure your server from attack
• Perform server tuning to better cope under load
• Provide relevant regular information from your server to identify any security breaches or anomalous behaviour
• Check for existing exploits installed or running on the server

If you have any questions about the Server Services below or any other services that we can offer, please feel free to contact us and/or check the sales FAQ

We aim to perform the work within 24 hours of the opening of a ticket on our helpdesk with the answers to our installation questions which we will send to you once your order has been processed. We can also perform the work on any day of you choosing (7 days a week) though the actual time of day may vary.

	cPanel Service Package	cPanel Service Package + MailScanner
	$125/server	$150/server

Please read the Server Services Terms and Conditions for this service as placing an order indicates your acceptance

	cPanel Service Package	Description
	ConfigServer eXploit Scanner	cxs is included free with our cPanel Service Package
	iptables SPI firewall (csf) **	csf is a full featured SPI (Stateful Packet Inspection) iptables firewall configuration application written by ourselves
	Login failure detection (lfd)	lfd is integrated with csf to block hacking attempts from your internet facing services and detects system intrusions/rootkits
	Stop unnecessary processes	Default OS configurations often run services that are not used by a cPanel web server and can be a security risk if left running
	Log Scanner	Log Scanner is part of lfd and is configured to send you logs file emails once per hour using regular expression matches on the major server log files
	Logwatch	Logwatch is a daily report that summarises the information contains in the major server log files
	WHM configuration check	WHM configuration options are checked for security and performance configuration and changes where deemed appropriate
	OpenSSH configuration check	OpenSSH is checked to ensure only SSHv2 protocol is enabled
	Switch from proftpd to pure-ftpd	Pure-ftpd is considered more secure and lighter on server resources compared to proftpd on cPanel servers
	Rootkit Hunter	Rootkit Hunter is an essential tool in detecting possible root compromise and rootkit installation
	Chkrootkit	Chkrootkit is another essential tool in detecting possible root compromise and rootkit installation, it compliments rkhunter with a different detection approach
	mod_security ****	mod_security apache module is a security layer in apache that helps prevent exploitation of vulnerable web scripts. We will install and configure the optional cPanel mod_security module for Apache v1 and v2 For Apache v2 installations we will install a selection of the Got Root mod_security rules that they offer for free from their site
	Host spoof protection	Helps prevent IP spoofing and DNS cache poisoning
	Operating System check	Check to ensure that the servers OS is updating and, if not, an update is run
	Name server configuration check	If the name server (bind) is running, check that it is functioning correctly and enable local DNS lookups
	Disk check	Ensure disks are correctly mounted and clean up any old files to free space where possible
	Kernel check	Check that the correct kernel is installed and upgrade to the OS vendors latest version if necessary and implement tweaks to help protect against current threats (e.g. disabling core file creation)
	Apache tune and check ***	Check that apache is correctly configured and tuned for your servers requirements and that it is the latest version and upgrade if necessary
	MySQL tune and check ***	Check that mysql is correctly configured and tuned for your servers requirements
	Enhanced log rotation	Not all server logs files are correctly rotated on a default cPanel server, so we add rotation options to logrotate to ensure that they are correctly rotated to help disk performance and application stability
	Day of the week backup rotations	If you have a separate backup disk and sufficient space for additional backup rotations we will add "day of the week" backup rotations that renames the daily/ backup to the day of the week plus the date so that you will always have 7 daily backups.
	Secure /tmp /var/tmp /dev/shm	These are remounted noexec and nosuid to add an additional layer of protection against web script hackers
	Libsafe for 2.4 kernels	Older OS's (e.g. FC1, RH9 and RH7.3) can benefit from libsafe that helps protect against hacker stack smashing techniques that can gain them root access
	ConfigServer ModSecurity Control (cmc)	cmc allows you to control the disabling of mod_security rules by their ID on a global, per user and per domain level
	ConfigServer Explorer (cse)	cse allows you to browse your disk structure and directories and perform shell tasks from within WHM which can be very helpful if SSH fails for any reason
	ConfigServer Mail Queues (cmq)	cmq allows you to check within WHM and clear the servers exim queue(s) and deal with individual emails awaiting delivery
	ConfigServer Mail Manage (cmm)	cmm allows you edit view and manage client email accounts and quotas from within WHM without having to log into their cPanel account
	Perl installation check	Check that perl is correctly configured and that it is the latest version and upgrade if necessary
	Delete unnecessary OS users	On a standard OS installation many user accounts are created that are not necessary and can therefore pose a security risk
	Disable open DNS recursion	Protection against abuse and poisoning of your local DNS cache if DNS server (bind) is running on the server
	Enhanced path protection	Help protect against clients and hackers browsing and accessing files outside of their account directories
	Remove SUID/GUID from binaries	On a standard OS installation many application binaries have SUID and GUID bits set that are not necessary and can therefore pose a security risk
	PHP hardening	Dynamic Library loading is disabled, commonly abused php functions disabled, user defined php.ini files disabled if suPHP is already enabled - to help prevent hackers exploiting vulnerable PHP web scripts
	Suhosin ****	Suhosin is an advanced protection system for PHP installations. It was designed to protect servers and users from known and unknown flaws in PHP applications and the PHP core
	Exploit check	A check of installed web scripts for known hacking scripts which highlight exploited web applications. Also checks in commonly abused disk directories such as /tmp and /dev/shm for any active exploits as well as a scan of all running processes. If exploits are found on the server, the compromised account can be suspended and we will notify you of the location of the exploits - this does not include restoring any compromised web files
	Disable BoxTrapper	Having boxtrapper enabled can very easily lead to your server being listed in common RBLs and usually has the effect of increasing the overall spam load, not reducing it.
	Initial cPanel configuration	If cPanel has just been installed but not configured we can do this for you
	MailScanner Server service	The MailScanner Service is included with the cPanel Service Package + MailScanner package
	One week of informational tickets	You can raise technical queries on our helpdesk for one week after the service package is performed. Any work requiring us to login to your server may attract our hourly general server management fee

 

Please read the Server Services Terms and Conditions for this service as placing an order indicates your acceptance

** Some servers with monolithic kernels (i.e. does not use Loadable Kernel Modules - LKMs) need to have specific iptables modules loaded and it may not be possible to configure an iptables firewall. This usually only applies to those with custom kernels or VPS hosts that have not compiled their Virtuozzo kernels with iptables support

*** We will upgrade Apache, PHP or MySQL to the latest minor version of the major version you have chosen (e.g. Apache v1.3.37 to v1.3.39). If you want us to upgrade to a the latest major version of an application, you must expressly say so (e.g. Update Apache v1.3.37 to v2.2.8). Tuning is a basic configuration appropriate for the server setup.

**** While we will try and help with issues arising from the use of suhosin and mod_security, we cannot provide direct support for either application which should be sought from the applications support site

Note: The cPanel Service packages can be performed on dedicated servers and VPS's running supported releases of Redhat/CentOS or CloudLinux  Linux distributions. We do not perform this service package on servers running Trustix, FreeBSD, SUSE or any OS that is EOL/obsolete or unsupported by cPanel. We also cannot perform this work on servers running the applications from 1h.com or ASL. cPanel must be installed before we can perform this service package (its is a prerequisite)

We cannot provide any guarantees that the work that we do won't affect third-party applications (including web scripts). We can advise after the work is done if you see any problems where to start looking, but we don't provide any support for third party applications (including web scripts). Any advice that we give is dependent on you performing normal server administration investigative work into any problems and implementing any suggestions that we may provide.